We will endeavor to deliver your goods as soon as possible and will try to meet your delivery instructions.
 
We will make every effort to deliver your goods within the time stated on our website but we will not be liable for any loss caused to you by late delivery.
 
If you refuse a delivery without prior consent from us you will be liable for the return delivery costs.
 
If you do not receive your goods within the stated delivery period please contact us by telephone or e-mail and we will contact our couriers on your behalf.
   
If you have a Complaint In the first instance please contact Randell Agriculture Ltd on the phone or by email at kelvin@randells.net , stating clearly the nature of your complaint.
 
Your complaint will be dealt with within 5 working days by our customer care department.
 
If for any reason a decision cannot be made within 5 working days, we will investigate your complaint thoroughly and keep you updated as to its progress.
 
If we find that you have a valid complaint we will endeavour to reach an amicable settlement as well as offering a full written apology from Randells Agriculture Ltd.
 
If we find that your complaint is not valid you will be contacted stating the reasons for our findings.
 
If you are still unhappy with the outcome at this stage you have the right to take your case to a suitable arbitration service.